Descripción del puesto

We are seeking a dedicated and detail-oriented ServiceNow Support Specialist [L1] to join our dynamic IT team. The ideal candidate will provide first-level technical support and assistance for our ServiceNow platform, ensuring smooth and efficient resolution of incidents and service requests.

Key Responsibilities:

• Provide first-line support for incidents and service requests using ServiceNow.
• Monitor and respond to incoming ServiceNow support tickets in a timely manner.
• Troubleshoot and resolve technical issues related to the ServiceNow platform.
• Escalate complex issues to higher-level support teams as needed.
• Document and track all support interactions and resolutions in the ServiceNow system.
• Assist in maintaining and updating user documentation and knowledge base articles.
• Communicate effectively with end-users to understand and resolve their technical issues.
• Collaborate with other IT teams to ensure seamless service delivery and continuous improvement.

Requisitos

• Basic understanding of IT service management (ITSM) principles and practices.
• Previous experience as a support agent working with the ServiceNow platform is required.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a commitment to providing high-quality support.
• Basic knowledge of ITIL processes and certifications is a plus.
• ServiceNow CSA Certification or other micro-certifications are highly valuable.
• Advanced level of English.

Beneficios

• Chance to make an impact on an open mind environment
• Fun and relaxed work environment, in a horizontal organization where friendship and collaboration are promoted
• Remote friendly: work from home or our Punta Carretas office
• Refunds for training, courses, certifications
• Free access to e-learning platforms such as Udemy
• Referral Program
• Birthday off